My Taxi 24 ("we", "us", "our") operates the website taxiservicesinnagpur.com and provides taxi booking services in Nagpur, India. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We collect information you provide directly when booking a taxi:
- Name — provided when booking via WhatsApp or the contact form
- Phone number / WhatsApp number — to confirm your booking and coordinate pickup
- Pickup and drop location — to arrange your taxi
- Travel date and time — to schedule the ride
- Vehicle preference — to assign the right cab
We do not collect payment card details, bank account information, or Aadhaar/PAN numbers at any point.
2. How We Collect It
- WhatsApp messages — when you initiate a booking via WhatsApp (+91 76205 12831). These messages are stored in WhatsApp (governed by Meta's privacy policy).
- Contact form — submissions on our website are processed by Web3Forms and delivered to our email. Web3Forms does not store your data beyond delivery.
- Website analytics — we use Google Analytics 4 (GA4) to understand how visitors use the site. GA4 collects anonymised usage data (pages visited, device type, location at city level). No personally identifiable information is shared with Google Analytics.
3. How We Use Your Information
- To confirm and fulfil your taxi booking
- To send you driver details and trip confirmation
- To respond to enquiries you send us
- To improve our service and website based on usage patterns (analytics only)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Retention
- WhatsApp messages — retained on our device until manually deleted. Booking records are kept for up to 1 year for reference.
- Contact form data — delivered to our email inbox. Not stored by Web3Forms after delivery.
- Analytics data — anonymised data is retained by Google Analytics for 14 months per Google's standard retention.
5. Cookies
Our website uses minimal cookies:
- Theme preference — a cookie storing your light/dark mode choice. This is stored locally on your device only and not shared.
- Google Analytics — GA4 sets cookies to track anonymous usage. You can opt out using the Google Analytics opt-out browser add-on.
We do not use advertising cookies, tracking pixels, or retargeting technologies.
6. Third-Party Services
Our website uses the following third-party services, each with their own privacy policies:
7. Your Rights
You have the right to:
- Access — request a copy of personal information we hold about you
- Correction — ask us to correct inaccurate information
- Deletion — request deletion of your booking records
- Opt-out — stop receiving communications from us at any time
To exercise any of these rights, contact us via WhatsApp or email below.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
